Client Agreements: Client agreements must be read, signed and filled out completely before the start of any service. By signing the client agreement, client understands and agrees to all policies.
Emails: Canine Country Day of Greenwich, LLC will use email as the first form of contact to inform clients of any changes to policies, rates, schedules, and all other changes. Canine Country Day of Greenwich, LLC will assume clients have read all outgoing emails.
Age: All dogs must be at least 16 weeks of age or older to join pack walks.
Spay/Neuter: All dogs 7 months or older should be spayed or neutered.
Vaccinations: All dogs must have up-to-date vaccinations:
• DHLPP or DAPP (distemper and parvo)
• Rabies is required for dogs over 4 months of age
Health: All dogs must be in good health. Clients will certify their dog(s) are in good health and have not been ill with a communicable condition within 14 days of service start date. Upon admission, all dogs must be free from any condition which could potentially jeopardize other pets.
Behavior: All dogs must be non-aggressive to all types and sizes of dogs. Owners will certify their dogs have not harmed or shown an aggressive or threatening behavior toward any person or any other dog(s).
Pack Adventures: Clients acknowledge risks associated with off-leash group play at dog parks including but not limited to:
Running, jumping, playing, swimming which could lead to minor cuts, scraps and injuries.
Exposure to other dogs including those not associated with Canine Country Day of Greenwich, LLC.
Exposure to water, dirt, sand, and other elements.
Holiday Schedule: Regular mid-day daily walking service is not available on Thanksgiving Day, Christmas Day and New Year’s Day. Holiday services (pet sitting) must be booked a minimum of 14 days in advance. We may not be able to accommodate last minute holiday services.
Service Rates: Rates are subject to change. Current rates will always be available on the Canine Country Day of Greenwich, LLC website.
Payment Policy: There will be a $25.00 fee charged for any returned checks. All invoices must be paid on time and by the date specified on the invoice. Prepayment and/or a deposit for pet care may be required.
Cancellation/Termination Policy: Canine Country Day of Greenwich, LLC understands that last minute and/or unforeseen circumstances can occur. When possible, we require cancellation notice by midnight the day before scheduled service(s). Should the client fail to notify Canine Country Day of Greenwich, LLC, the client is required to pay a cancellation fee of $10. Further, if Canine Country Day of Greenwich, LLC is unable to access the client’s dog(s) due to problems with doors or keys, or if the dog is not on the premise for agreed upon pick up time, client will be required to pay a cancellation fee of $10.
Key Policy: Canine Country Day of Greenwich, LLC will return client(s) keys within 7 days upon cancellation of services. Client(s) may pick up their key(s) from Canine Country Day of Greenwich, LLC at an agreed upon time.
Inclement Weather: Canine Country Day of Greenwich, LLC will do their best to keep dog(s) as clean as possible during and after walks. Clients should leave out towels near entranceway that will be used for wet or muddy weather conditions.
Changes to our Policies, Procedures, Services and Rates:
Our Policies, Procedures, Services and Rates may change from time to time. While we will attempt to notify you of these changes, please check back on our website regularly so that you are aware of our most current Policies, Procedures, Services and Rates.